Shipping policy

Thank you for shopping at COZY PLACE. We aim to provide a smooth and reliable shipping experience for all customers. Please review our shipping guidelines below.

Order Processing Time

All orders are processed within 4 to 5 business days.
Processing time does not include weekends or holidays.

If we experience a high volume of orders, processing may take slightly longer. We appreciate your patience and understanding.

Shipping Time

Once your order is shipped, you will receive a confirmation email with tracking details.
Delivery times vary based on your location and the shipping carrier.

Estimated delivery timeframe:

• United States: 4 to 5 business days

• Other regions: 5 to 6 business days (varies by country)

Please note: These timelines are estimates and may vary due to factors like carrier delays, customs, or weather conditions.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery address and chosen shipping method.

Order Tracking

After your order is shipped, you will receive a tracking number. It may take 1 to 3 days for the tracking information to update.

Incorrect Shipping Information

Customers are responsible for entering the correct shipping address at checkout.
If the address is incorrect and the order has already shipped, we may not be able to make changes.

Lost or Delayed Packages

COZY PLACE is not responsible for:

• Packages lost due to incorrect addresses

• Delays caused by the shipping carrier

• Weather conditions

• Customs inspections

If your package is delayed beyond the expected timeframe, contact us and we will assist with tracking.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours with photos of the product and packaging. We will work with you on a replacement or refund.

Contact Us

For any shipping related questions, email us at:
MPries86@hotmail.com